IT Doesn’t Matter by Nicholas G.Carr As information technology’s power and ubiquity have grown, its strategic importance has diminished. Nology required to create a railroad.If it wanted to, that company could just build proprietary lines between its sup-pliers, its factories, and its distributors. Nicholas Carr originally came to prominence with the 2003 Harvard Business Review article 'IT Doesn't Matter' and the 2004 book Does IT Matter? Information Technology and the Corrosion of Competitive Advantage (Harvard Business School Press). IT Doesn’t Matter by Nicholas G.Carr As information technology’s power and ubiquity have grown, its strategic importance has diminished. Nology required to create a railroad.If it wanted to, that company could just build proprietary lines between its sup-pliers, its factories, and its distributors.

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Hardly a dollar or a euro changes hands anymore without the aid of computer systems. As IT’s power and presence have expanded, companies have come to view it as a resource ever more critical to their success, a fact clearly reflected in their spending habits. In 1965, according to a study by the U.S. Department of Commerce’s Bureau of Economic Analysis, less than 5% of the capital expenditures of American companies went to information technology. After the introduction of the personal computer in the early 1980s, that percentage rose to 15%. By the early 1990s, it had reached more than 30%, and by the end of the decade it had hit nearly 50%.

Raining On The I.T.-Bashers’ Parade Carr is not the first person to question the value of information technology. Paul Strassman, for example, despite being a high-profile, big-budget chief information officer for such organizations as NASA, the U.S. Department of Defense, and Xerox, has made a second career of studies not finding the benefits of IT. Morgan Stanley economist Stephen Roach is another famous critic of IT. During the 1990s, he claimed that increasing investments in information technology were showing no benefits.